Communicating is something we do all the time. Talking, listening, interacting, it all seems so simple. But is it? Efficient communication is not something that occurs without effort. As a consequence we are often faced with situations of irritation and misunderstanding.
We’ve all been there. There’s something we want to do or say, but we lack the courage to do it. In other words, we’re avoiding the situation, adding insult to injury until our blood boils and we blurt out something that we regret almost instantly.
This manual is going to help you gain an insight into certain events and how you react to them. It provides you with a number of very concrete tips and tricks to change your ways.
